Support
Last updated: 8 August 2026
Contact
For Clever Cook product help, account issues, privacy questions, and subscription assistance, use our public contact address: support@getclevercook.com.
Include your Clever Cook account email (if applicable), device model, iOS version, and a short description of the issue.
Account and sign-in
- Sign in with Apple or Google — use the same provider button on the Clever Cook sign-in screen that you used to create the account.
- Email account — sign in with the email and password you created. If you cannot sign in, contact support@getclevercook.com from the address on the account and describe what happens.
- Already subscribed? — on the paywall, choose “Already subscribed? Sign in”, then use Restore Purchases if premium access does not appear immediately.
Buying a subscription
- Premium is sold only through Apple In-App Purchase inside the Clever Cook iPhone app.
- Monthly — billed monthly; no free trial.
- Yearly — eligible new subscribers may receive a 3-day free introductory offer, then yearly renewal. Apple determines eligibility.
- Prices shown in the app come from the App Store for your storefront. UK examples: £4.99/month and £24.99/year.
- Payment is charged to your Apple Account. Clever Cook does not process card payments on the website.
Restore purchases
If you reinstall Clever Cook, change devices, or premium does not unlock after purchase:
- Sign in with the same Clever Cook account.
- Open Profile → Legal & Support → Restore Purchases, or use Restore on the paywall.
- Confirm you are signed into the Apple Account that made the purchase.
Manage or cancel a subscription
- In Clever Cook: Profile → Legal & Support → Manage Subscription.
- Or on your iPhone: Settings → Apple Account → Subscriptions → Clever Cook.
- Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
- Refunds — request through Apple at reportaproblem.apple.com.
Delete your account
In the Clever Cook app: open Profile → Delete Account → confirm. This permanently removes your Clever Cook account and associated app data.
Deleting your Clever Cook account does not cancel an Apple subscription. Cancel billing separately under Apple Account → Subscriptions.
Camera, photos, microphone, location, and Health
- Camera / Photos — used when you scan or attach images. If denied, use typed logging or enable access later in Settings → Clever Cook.
- Microphone / Speech — used for dictation. Audio is processed by Apple’s speech recognition; Clever Cook does not store the audio recording. Deny if you prefer typing.
- Location — Smart Shop can find nearby stores when location is allowed. If denied, use manual store selection or search alternatives in the flow.
- Health (steps) — optional. Clever Cook may read step count for badge/progress features. Health data is not used for advertising.